The growth of unethical start-ups plotting competitor’s death #StartupRage

One old saying that still holds true: “Ghar ka bhedi lanka dhaye” [Park this]. We have often heard that Anti-Virus companies are the ones who spread the viruses first & then releases an antidote for the same. Who would have thought that an Indian network security startup would plot a DDOS attack on its Indian competitor & that too using its own client’s network?

Jaze Networks, providing Network Management systems to businesses since 2013 out of Chennai, plotted a DDOS attack on BhaiFi Networks, a 360° WiFi solution provider that provides fog-based, self-managed Network Security & Management solution to over 1500+ locations in 50 cities since 2014 out of Gurgaon.

Here is what exactly happened:

Almost 15 days back @12 Noon, we started getting anomaly emails stating a sudden unexpected rise in Network Traffic on one of our servers. Similar emails followed just after 10 minutes & a lot more after 40 minutes. The intensity was so high that our server started acting up for a while. Since we were able to spot that it was not a normal traffic spike but an attack & within an hour we decided & shifted our entire traffic onto the failover server to avoid any downtime but we didn’t take any preventive measure at that point of time to stop the attacks on the primary server. We wanted to find out the culprit behind it. As we are already using our own Network Time Machine product for our own Network, we were able to see the attack’s intensity, trend, packet information, ports & all IP details.

 

We started tracking the IPs & they were originating from:

103.84.186.7 (Delhi), 119.42.152.166 (Delhi), 173.82.10.204 (US)

Amazingly all of them are ISPs (Internet Service Providers) themselves and such an attack needs high bandwidth & hence cannot be run from home so easily. We fetched the owner’s info & started contacting them explaining the entire scenario. Only the 1st one out of all turned up & agreed to help. He got it traced & found out that the IP was being used by him itself & it was running a server operated & managed by Jaze Networks. We never imagined that our competitor would be involved in such misdeeds. Nevertheless, we had no evidence yet that it was done by them but it gave us enough direction. We requested the owner to give us the access to the machine in his presence to find out the crux. We logged in & found out that a CRON job was running a JMeter script scheduled to DDOS our server every 10 & 40 minutes. Script was named “bhifi.jmx” & the fake credentials used in it were quite interesting viz. fido/dido, try/now, restin/peace. We checked further & found out the same program was transferred to two other aforementioned servers through SCP.

On tracking the recent logins, we found out multiple IPs tracked to Chennai:

Even this was not enough for us to make sure that it was indeed a misdeed by Jaze Networks. We further scanned our logs & matched all the IPs to find out any other traces in the system & Voila! One of our own client from Chennai matched this 183.82.34.19 IP. We tracked it further & found out that a person contacted us in April ’18 from Chennai asking out for a trial to our services & he was earlier using Jaze’s solution that he was not happy with due to delayed OTP, he mentioned on the call.

He took the trial & made the payment next month.

We then crawled further logs from the BhaiFi Cruze & found out that the location went down ever since the attack was started as per our Network Health Graph:

Still, it didn’t prove that Guna is from Jaze & hence we decided to list all the Jaze employees on LinkedIn & that was it. His name got listed as the Network Engineer @Jaze Networks. Moreover, it was done from Jaze’s client network, to which he could get access only being in the company.

We then decided to lodge a CyberCell complaint against this but we thought to get the system through which this attack happened & finally a week later, we were able to get the HDD in our hands & then we filed the complaint [Complaint No. C-2018/1893]. No clue how much time they are going to take but we felt the utter need of sharing this incident to all the aspiring Entrepreneurs so that they can understand the importance of the culture in a company & healthy competition that could make or break them.

We have ~25k DAU & this attack could have caused massive damage to us if we had not implemented our Failover strategies already, clubbed with our own product, Network Time Machine. We were back in action within no time.

Coming back to the old saying: “Ghar ka bhedi lanka dhaye”, if Indian startups would do such misdeeds within the ecosystem, how do we expect to compete globally?

Share it with your friends whom you think can be benefitted from this blog.

Share

Best Guest WiFi Experience Is A Must

Public WiFi

Nobody likes filling lengthy forms or waiting for a SMS OTP to get access to WiFi. Due to regulatory requirements  business have no choice and his guest has to go through this painful process again and again.

At BhaiFi we understand how important is to make login process super simple. An awesome gust login experience frequently converts into good customer rating on public platforms. Not just that, a business earn valuable customer data which later on converts into a solid marketing tool.

BhaiFi has built a number of features based on end user feedback which no other system has and this is what makes unique. Following are list of features –

  1. Universal customer account – User he has to go through OTP verification only once, after that he can simply login using same email id and password at any of BhaiFi hotspot, easy – isn’t it.
  2. The OTP issue – Sometime user carry foreign mobile number or face delayed OTP due to network issues. No worries, we have world class domestic & international SMS gateway embedded so that  super fast OTP delivery can be ensured and even if  OTP gets delayed user can give a missed call on our Toll Free Number – 01130797270 to activate his/her account.
  3. Whitelist – Whitelist is a feature for Hotels, offices and other venues where restricted access is provided for a specific time to the user. Just login to portal (portal.bhaifi.com) and go to User Setings -> Whitelist. Here you can create user account and specify start and end date time for his access. No other user can access your Guest WiFi. Customer can be informed about WiFi login at the time of check in/subscription.
  4. AutoConnect – Most amazing feature of BhaiFi. At business where user stays for longer period like for weeks or months, asking login each time is a pain. Using auto-connect customer has to login once and after that each time they enter in WiFi range they will automatically get connected just like your home WiFi. This feature truly make user experience to the next level.

At BhaiFi we are always trying to take user experience to the next level. If you have any thoughts/queries we would love to hear, just email us at – neha@bhaifi.com and we will get back to you.

After all we are BhaiFi – Not Just WiFi.

Share

How To Setup Best Hotel WiFi?

Guest WiFi

Sheena is an avid traveller. She roams around the world, click pictures, write blogs and stay in touch with family and friends through Wi-Fi. She can’t afford costly voice/data roaming. What makes her decide to stay at a hotel? Answer is a reliable WiFi.

A recent survey in hospitality industry shows that 76% travellers choose hotels with free Wi-Fi over anything else. This data proves how important is to invest into an awesome Wi-Fi experience for guests.

Wi-Fi deployment for a reliable connectivity in every corner of property could be challenging at times. A connectivity issue could result in rue your room. Following is a set of Rules for Successful Hotel Wi-Fi –

• Fast and reliable back-end Internet Connection. Choose your speed and bandwidth based on number of expected guests during peak load.

• RF plan and access point deployment for connectivity throughout property. A properly done deployment prevent connection drop and speed variations.

• Multiple internet lease lines for backup and load balancing which is essential. Degraded internet speed is far better than no internet.

• Integration with PMS for easy access. Guest do not need to provide their email id’s or phone numbers. Everything will be pulled up from existing information provided at the time of check in from PMS

• Proper management of speed to each device. Do not let 1 person grab all available bandwidth but distribute equally among all connected devices.

• Reporting on usage pattern and individual consumption. Analytics like average data consumption trends of average peak usage provide hotels useful insights and plan their capacity further.

Wi-Fi deployment is a field which needs deep understanding of technology and domain expertise. At BhaiFi, we have invested a lot to invent a standardized and reliable Wi-Fi implementation for hotels.

Do let us know, if you need help and our team of experts will be there to guide you towards an awesome guest Wi-Fi experience.

 

Share

Free WiFi In Bus and Taxi

Remaining connected all the time is more than a need today. When a person expect free WiFi at Cafe, Hotels and Malls why not in Taxi or Tourist Bus?

Taxi WiFi
Taxi WiFi

Many people have tried implementing a stable and consistent WiFi that works for customer in moving vehicles but failed. One such example is an app based taxi service provider in India who tried to offer free WiFi to their customers in association with biggest telecom company in India.  After a great ceremonial starting the offer dies in just few months. Though we don’t know the exact reasons but it could be on the same lines of what other’s have experienced. Following are some general issues while trying to implementing WiFi option in a moving car/bus –

  1. Costly and Poor Hardware
  2. Inconsistent Network Connectivity
  3. Poor Hotspot Management
  4. Vehicle Power Fluctuations

We did our field trials months back and found that network connectivity was a major challenge in India to implement WiFi hotspot in a car/bus. Moreover home grade WiFi routers were not built to operate inside harsh conditions of a vehicle. But things at network connectivity have dramatically changed in past few months and now we are already running WiFi in moving bus and car’s for couple of our customers in Delhi and Bangalore area.

At BhaiFi, quality is given at most priority. To produce a quality product BhaiFi has come-up with it’s own hardware which is size of a small matchbox and very efficient into taking high load. Not just it takes the power surges inside the vehicle without a reboot it also give superior experience  with a consistent connectivity with the  telecom network. End result is seamless experience and a happy customer. After all we are BhaiFi – Not Just WiFi.

Share

Free WiFi In Events

With a very unpredictable crowd and traffic load, it’s quite hard to deploy a reliable Wi-Fi network at events and this is the main reason why most of the Wi-Fi hotspots at event fails to deliver on the customer expectations.

bhaifi
WiFi In Events

An event could be a closed room event or an open area event both pose their own set of challenges for Wi-Fi deployment. While hardware deployment becomes limited due to various factors like WiFi interference in a indoor event,  at outoor event heavy load on some access points and less load on others is a typical problem. All these problems requires a careful inspection and load balancing assumptions before planning a RF network.

At BhaiFi we have a team of Subject Matter Experts who had executed many successful events both indoor and outdoor. BhaiFi will make sure that the network is always operational, able to take load without any hiccups while maintaining the speed and customer experience. Our innovative technology make sure that access points load balance itself when overloaded and create a true real-time mesh network which always delivers. A happy customer and happy you.

Share

Free WiFi In Hotel

Ask you customers and you will come to know that having free WiFi access is more important than a complimentary breakfast today. Various industry survey have already shown that most of the guest specially business travelers prefer a hotel offering free guest WiFi over another hotel with paid or no WiFi access.

Providing a decent WiFi experience to customer could be challenge considering there would be heavy investment into hardware and software along with recurring investment into bandwidth purchase from ISP. Other than that no measurable matrix to prove that free WiFi is improving business. As customer expect free WiFi challenges for hotels are –

  1. Provide a secure and legally compliant WiFi hotspot
  2. Generally expensive hardware and professional help is required for installation
  3. Prevention of expensive bandwidth to be misused by staff and random people.
  4. Reporting on usage and data analysis for estimating and projecting future needs
  5. Visible revenue optimization for business

At BhaiFi we are well aware of the both need and value proposition requirements for a leisure business like hotels.  While developing our system we have kept following things in our mind –

  • BhaiFi is easy to install and someone with very basic knowledge on networking can do it. Basically it’s a DIY solution for non-techies
  • BhaiFi provides completely secure and safe WiFi access for guest with all legal compliance requirement fulfilled
  • BhaiFi provide centralized online account from where each hotspot can be controlled.
  • With advance analytic and reporting a business owner can precisely check and see who is using their WiFi and how much. Other than this measurable insights on customer data is provided.
  • What’s more – BhaiFi provides amazing inbuilt  marketing features which can convert each of your customer into your marketing agent. You can start seeing the positive impact on business from first day onward

With BhaiFi a business gets access to enterprise grade technology which can be configured and used very easily and within budget. After all it’s “BhaiFi – Not Just WiFi”

For contact Click Here

Share

Cafe And Restaurant WiFi

Gone are the days when customers enter into a cafe to have a good quality tea or coffee. Today Cafe’s and Restaurants are more of a co-working space, hangout zone with friends and a business meeting point. Startup founders and youngsters today find these neighborhood cafes convenient and cost effective to use as an office or meeting point.

In order to choose a cafe the single most important factor is Cafe’s Free WiFi offering. 72% cafe or restaurant today offer free WiFi. On the other side for a cafe owner providing free WiFi hotpot is a way to increase business but also a security risk and additional internet bandwidth cost.

There are mandatory legal guidelines from government which should be fulfilled before opening up cafe WiFi for customers along with management issues to be taken care of because bandwidth is costly and if left un-managed restaurant staff will misuse it along with customers.

BhaiFi takes care of both these issues. First BhaiFi use verified customer mobile phone number for registration and accounting. So that if someone did something incorrect on your network you should be able to trace them. Second BhaiFi provides an online account from where a restaurant owner can control and manage every aspect of their WiFi be it putting up speed limits for each customer or checking out who is using how much of free internet.

At BhaiFi we do not just aim to provide an ordinary system but a very useful and advance WiFi Hotspot which helps Restaurant, Cafe or any other business to create secure Guest Hotspot and increase their business. After all We are “BhaiFi – Not Just WiFi”

Share

BhaiFi – An Innovative WiFi Hotspot Software

We live in a connected world today. Average human being spend 3 to 9 hours online.  At outdoor or in a cafe we primarily depend on mobile phone 3G/4G connection which is  quite unreliable at times. Taking care of customers “Always connected” needs, business throughout the world, be it a Cafe, Restaurant, Night Clubs or Hotels have started providing free WiFi to their customers.

Guest WiFi hotspot is not just a business amenity but could also be very useful tool to attract more customer footfall, increase business and capture valuable customer data. Today there is no “out-of-the-box” and “do-it-yourself” easy to use WiFi hotspot software available in the market and that’s where BhaiFi comes into the picture.

BhaiFi – Not Just WiFi is an easy to use, secure and fully managed Guest WiFi hotspot software which can be configured within minutes with zero technical knowledge. BhaiFi is useful for making a Guest WiFi hotspot at Cafe, Restaurants, Hotels or a collage WiFi hotspot solution for students or  a secure and free Public WiFi hotspot system at markets or any other venues like hospital, events etc. BhaiFi takes care of the end to end needs and integrate many innovative features like social marketing with WiFi or taking real time feedback survey, all managed through a centralized control panel.

With this software possibilities are unlimited because it’s BhaiFi – Not Just WiFi.

Share